Information We Collect
The Company collects personal information only to the extent necessary for the purposes
described in this policy. Information is collected either directly from the user when
voluntarily provided, or automatically through standard web technologies when the user
accesses and navigates the website. The Company does not collect sensitive personal
information beyond what is reasonably required to respond to user enquiries and maintain
the technical operation of the website. All collection practices are intended to be
proportionate to the purpose for which the information is used.
Information Provided Directly
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Full name submitted through the contact or enquiry form on this
website
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Email address provided for the purpose of receiving a response to an
enquiry
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Phone number provided where the user selects telephone as a preferred
contact method
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Area of interest or subject matter selected when submitting a contact
enquiry
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Any additional information voluntarily included by the user in the message
field of the contact form
Automatically Collected Information
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Internet protocol address and approximate geographic location derived from
network data
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Browser type, version, and operating system used to access the
website
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Pages visited, time spent on each page, and navigation path through the
website
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Referring website or search query that directed the user to this
website
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Date, time, and duration of each visit to the website recorded in server
logs
How We Use Information
Personal information collected by the Company is used solely for the purposes for which
it was collected or for purposes consistent with those described in this policy. The
Company does not use personal information for automated decision-making or profiling
that produces legal or similarly significant effects on individual users. Information is
processed on the basis of the user's consent, or where processing is necessary to
respond to a request initiated by the user, or to fulfil a legitimate interest of the
Company that does not override the user's privacy rights.
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Responding to enquiries submitted through the contact form in a timely and
accurate manner
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Maintaining and improving the technical performance and content quality of this
website
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Analysing aggregated and anonymised usage patterns to understand how content is
accessed
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Complying with applicable legal obligations under Canadian federal and
provincial law
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Detecting and preventing fraudulent, abusive, or unauthorised access to this
website
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Communicating with users who have submitted enquiries regarding updates
relevant to their request
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Administering cookie consent records and user preference settings in accordance
with this policy
Our Commitment: The Company does not sell, rent, or trade personal
information to third parties for commercial or marketing purposes. Personal information
submitted through this website is used exclusively to respond to user enquiries and to
maintain the lawful and technical operation of the website. The Company applies this
principle consistently and without exception, regardless of the nature of the
information provided.
Disclosure of Information
The Company does not disclose personal information to third parties except in the
limited circumstances described in this policy. Any disclosure is made only to the
extent necessary for the specific purpose identified, and third parties who receive
personal information from the Company are required to handle it in accordance with
applicable privacy law and the terms of any applicable data processing agreement. The
Company does not permit third parties to use personal information received for their own
independent purposes.
Third-Party Service Providers
The Company may engage third-party service providers to support the technical
operation of this website, including hosting, analytics, and communication
infrastructure. These providers are given access to personal information only to
the extent necessary to perform their contracted functions and are prohibited
from using that information for any other purpose. The Company selects service
providers that maintain appropriate technical and organisational safeguards
consistent with the standards described in this policy.
Legal Disclosure Requirements
The Company may disclose personal information when required to do so by
applicable law, regulation, court order, or lawful request from a competent
governmental or regulatory authority in Canada. In such circumstances, the
Company will disclose only the minimum amount of information necessary to
satisfy the legal obligation and will, where permitted by law, notify the
affected user of the disclosure requirement.
Anonymised Usage Data
The Company may use aggregated and anonymised data derived from website usage
for the purpose of understanding how content is accessed and improving the
quality and organisation of the information provided. This data does not
identify individual users and cannot reasonably be used to do so. It is not
shared with third parties in a form that could be linked to any individual.
Your Privacy Rights
Users whose personal information is held by the Company have rights under applicable
Canadian privacy legislation. These rights include the ability to request access to
personal information held about them, to request correction of inaccurate information,
and to withdraw consent for processing where consent is the basis for that processing.
The Company will respond to any such request within the timeframe required by applicable
law. Requests may be submitted using the contact details provided on the contact page of
this website.
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The right to request access to personal information held about the user by
the Company
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The right to request correction of any inaccurate or incomplete personal
information held by the Company
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The right to request deletion of personal information where retention is no
longer necessary for the original purpose
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The right to receive personal information in a structured and commonly used
format where applicable
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The right to object to processing of personal information carried out on
the basis of legitimate interest
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The right to request that the Company restrict its processing of personal
information in defined circumstances
To exercise any of the rights described in this section, the user may submit a
written request to the Company using the contact details available on the contact
page of this website. The Company will acknowledge receipt of the request and
provide a substantive response within the timeframe required under applicable
Canadian privacy legislation. The Company will not charge a fee for responding to a
reasonable access request. Where a request is refused in whole or in part, the
Company will provide written reasons for the refusal and information about available
recourse.
Data Security
The Company implements and maintains appropriate technical and organisational measures
designed to protect personal information against unauthorised access, disclosure,
alteration, loss, or destruction. These measures are reviewed and updated periodically
to reflect changes in technology, legal requirements, and the nature of the information
held. No method of electronic transmission or storage is entirely secure, and the
Company cannot guarantee absolute security of personal information transmitted to or
stored on this website.
Technical Security Measures
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Secure Socket Layer encryption applied to data transmitted through this
website
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Access controls limiting system access to authorised personnel with a
demonstrated need
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Regular review and testing of technical infrastructure to identify and
address vulnerabilities
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Firewall and intrusion detection systems maintained to monitor
unauthorised access attempts
Organisational Security Measures
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Internal privacy policies governing how staff and contractors handle
personal information
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Confidentiality obligations imposed on all personnel with access to
personal information
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Periodic review of data handling practices to ensure continued
compliance with applicable law
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Documented procedures for identifying, reporting, and responding to
personal data incidents
Data Retention
The Company retains personal information only for as long as is reasonably necessary to
fulfil the purposes for which it was collected, or as required by applicable law. When
personal information is no longer required, it is securely deleted or anonymised in a
manner that prevents reconstruction. The specific retention periods applicable to
different categories of information are described below. Retention periods may be
extended where required by a legal obligation or ongoing dispute resolution process.
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Contact enquiry records are retained for a period sufficient to address the
enquiry and any related follow-up, after which they are deleted or anonymised in
accordance with the Company's standard data lifecycle procedures.
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Website usage data collected through analytics tools is retained in aggregated
or anonymised form for the purpose of ongoing content improvement and is not
linked to identifiable individuals beyond the period required for session-level
technical operation.
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Email correspondence initiated by users is retained for a reasonable period
following resolution of the enquiry, to maintain an accurate record of
communications and to address any subsequent related questions from the same
user.
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No financial or payment information is collected through this website. The
Company does not process transactions or store any financial account details in
connection with the operation of this site.
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The Company does not engage in direct marketing communications. No personal
information collected through this website is used for marketing purposes, and
no retention period for marketing data is applicable.
Users may request deletion of their personal information at any time by contacting the
Company through the contact page of this website. The Company will process deletion
requests in accordance with applicable Canadian privacy legislation and will confirm
when the deletion has been completed, subject to any overriding legal obligation to
retain the information.
International Data Transfers
This website is operated from Canada, and personal information collected through it is
primarily stored and processed within Canada. Where the Company engages third-party
service providers whose infrastructure is located outside Canada, personal information
may be transferred to and processed in other jurisdictions. In such cases, the Company
takes steps to ensure that the recipient provides a comparable level of protection to
that required under Canadian privacy law, including through contractual commitments and
vendor assessment processes.
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Transfers are made only to service providers whose data protection practices
have been assessed by the Company
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Contractual protections are put in place requiring recipients to handle
information in accordance with applicable law
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Users are informed of cross-border transfers through this policy and may seek
further details by contacting the Company
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Personal information is not transferred to jurisdictions that do not provide
adequate data protection without appropriate safeguards
Cookies and Tracking Technologies
This website uses cookies and similar tracking technologies to support its technical
operation, to analyse usage patterns, and to store user preferences. Cookies are small
data files placed on a user's device when they visit a website. The Company uses
cookies only to the extent necessary for the purposes described in this policy and in
the Cookie Policy published separately on this website. Users may manage their cookie
preferences through the settings panel available on this site or through their browser
settings.
For full details about the cookies used on this website, including how to accept,
decline, or withdraw consent for each category, users should refer to the Cookie Policy
available on this website. Cookie preferences may be updated at any time through the
consent management interface or through the user's browser settings without
affecting access to general site content.
Changes to This Policy
The Company reserves the right to amend this Privacy Policy at any time to reflect
changes in applicable law, regulatory guidance, or internal data handling practices.
Where a material change is made to the policy, the Company will update the effective
date shown at the top of this page and, where appropriate, provide notice to users who
have previously submitted personal information through this website. Continued use of
the website following the publication of an amended policy constitutes acceptance of the
revised terms.
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The effective date displayed on this policy will be updated to reflect the date
of any material revision
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Users who have submitted enquiries may be notified of material changes by email
where contact details are held
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A summary of material changes may be displayed on the website for a reasonable
period following the update
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Prior versions of this policy may be made available on request by contacting
the Company directly
The Company encourages users to review this Privacy Policy periodically to remain
informed of how personal information is being handled. Questions about any change to
this policy may be directed to the Company using the contact details provided on the
contact page of this website.